Home / About Us
Locally Owned & Operated

Your Neighborhood
Tech Experts

Founded right here in Southwest Florida, NEXGEN Tech Support brings professional, on-site IT services to homes and businesses across Sarasota & Charlotte Counties — because good help should live in your own community.

Jake, owner and lead technician of NEXGEN Tech Support
Jake
Owner & Lead Technician
// Our Story

Built on Trust,
Rooted in the Community

NEXGEN Tech Support was founded with one simple mission: give our neighbors in Sarasota and Charlotte Counties a local, honest alternative to big-box stores and impersonal call centers. Too many folks around here were wasting hours in traffic dragging computers across town — or waiting days for a tech who never really listened.

So I started doing things differently. I show up when I say I will, I explain problems in plain English, and I quote the work before I start it. No surprise fees. No upsells you don't need. Just clean, professional work done right the first time — whether that's mounting a TV in Lakewood Ranch, setting up a mesh network in Venice, or rebuilding a small business's entire IT infrastructure in Port Charlotte.

This is my community too. My reputation lives and dies by the work I do here, and I take that personally.

— Jake Founder, NEXGEN Tech Support
// Core Values

What We Stand For

The principles that guide every service call, every quote, and every customer relationship.

01 / PRINCIPLE

Integrity First

We quote before we work, explain what we're doing in plain language, and never recommend services you don't need. Your trust is the only thing we can't replace.

02 / PRINCIPLE

Reliability

When we schedule a visit, we show up. When we diagnose a problem, we fix it right. Same-day response is the standard, not the exception.

03 / PRINCIPLE

Expertise

Networks, computers, A/V systems, surveillance — we've built our skills to cover the full stack of home and small-business technology, with certifications to back it up.

04 / PRINCIPLE

Community

We live here. We shop here. Your referral doesn't just help our business — it builds the kind of local network Southwest Florida deserves.

DIFFERENT
// The Difference

Local Pro vs. Big-Box Store

Why customers in Sarasota & Charlotte County consistently choose NEXGEN over the national chains.

Feature
NEXGEN Tech Support
Big-Box / Chain
Service Location
On-site — we come to you
Haul your device to the store
Response Time
Same-day, often within hours
Days or weeks in queue
Pricing
Clear quote before we start
Hidden fees & upsells
Who You'll Talk To
The owner & local technicians
A rotating cast of strangers
Service Scope
Networks, PCs, A/V, cameras — all in one visit
Computers only — refer out the rest
Accountability
Our reputation is local & personal
Corporate call center
// Why Customers Choose Us

Reasons Our Neighbors
Keep Calling Back

Based on what our customers tell us — and the 4.9-star rating across 97 verified Thumbtack reviews.

We Come to You

No more unplugging your setup and hauling it across town. Whether you're in Sarasota, Port Charlotte, or anywhere in between, we bring the service to your door.

Fast, Local Response

Being based in Southwest Florida means you're not stuck in a national scheduling queue. We typically respond the same day — often within hours.

Top-Rated on Thumbtack

A 4.9-star rating across 97 verified reviews doesn't happen by accident. Our customers in Venice, Englewood, Lakewood Ranch, and Punta Gorda keep the feedback consistent.

Residential & Business

From family homes to local small businesses, we handle both. One technician, one relationship, covering everything from Wi-Fi to surveillance to office networks.

Service Area

We Cover 12 Local Cities Across Southwest Florida

Sarasota
Lakewood Ranch
Nokomis
Venice
Osprey
North Port
Englewood
Rotonda West
Port Charlotte
Punta Gorda
Placida
Boca Grande

Not sure if we cover your area? Give us a call at 941-207-8780 — if you're close, we'll make it work.

// Ready When You Are

Let's Get Your Tech Working Again

Whether it's a frozen laptop, a spotty Wi-Fi signal, or a new TV waiting to be mounted — give us a call or request a callback and we'll take care of it.

Call 941-207-8780 Request a Callback